Privacy Policy
What we collect, why, and how long we keep it. In short: what an order needs, and nothing we have
no use for.
What we collect
- To fulfil an order: name, delivery address, phone number and email address.
- To take payment: the UPI transaction reference. We never see or store card details, because
we do not accept cards. - When you write in: whatever you send us, including photographs of a damaged carton.
- Automatically: standard web server logs and cookies needed to keep a cart and a session
working.
Why we hold it
To pack and deliver an order, to answer questions about it, to process returns and refunds, and to keep the
records that GST registration requires us to keep. We do not build advertising profiles and we do not sell or rent
personal information to anyone.
Who else sees it
Only those who have to: the courier that carries the parcel, which needs the delivery name, address and phone
number; the UPI payment infrastructure, which handles the transaction; and our web hosting provider, which stores
the site. Each sees the minimum needed to do its part.
How long we keep it
Order and tax records are retained for the period Indian tax law requires. Correspondence that is no longer
needed is deleted. If you want your details removed and there is no legal requirement to keep them, write to
studio@glassgallery.shop and we will do it.
Cookies
This site uses cookies to keep your cart and session working. Blocking them in your browser will break the
checkout, but you are free to do so. We do not use advertising cookies.
Your choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it. Write to
studio@glassgallery.shop from the address used on the order and we will respond within
1 business day on working days.
Contact
Tax
Registered under GST, GSTIN 27AHSPJ9248A1Z2. Prices are inclusive of 18% GST, so nothing
labelled tax is added separately at checkout; a GST tax invoice is available on request.