Track your order
A tracking number reaches you by email when the carton leaves us. Until then there is nothing to
track, because the order is still on the packing bench.
How it works
- You order, and we confirm it by email.
- The mirror is packed within 1-2 business days.
- A dispatch email goes out with the carrier name and the tracking number.
- Use that number on the carrier website. It can take a few hours after dispatch before the first scan
appears.
If tracking has not moved
A tracking page that sits still for a day or two is normal, particularly over a weekend or a holiday. If there
has been no movement for longer than that, or if the order is past
3-6 business days to a metro address and 5-10 business days elsewhere, write to studio@glassgallery.shop with the order number and
we will chase the carrier. Customer service: 9:30 AM – 9:00 PM IST, daily except Sunday
If the tracking says delivered and nothing has reached you, tell us the same day. Check with
anyone else at the address first — a large carton is often taken in by a neighbour or a security desk —
and if it is genuinely missing we raise it with the carrier immediately.
Tax
Registered under GST, GSTIN 27AHSPJ9248A1Z2. Prices are inclusive of 18% GST, so nothing
labelled tax is added separately at checkout; a GST tax invoice is available on request.