Cancellation Policy
An order can be cancelled at no cost any time before it is handed to the carrier. After that it
becomes a return, and the Return and Refund Policy applies.
How to cancel
Write to studio@glassgallery.shop with the order number and the words “cancel
order” in the subject line, or call during Customer service: 9:30 AM – 9:00 PM IST, daily except Sunday. We confirm in writing. A cancellation that is not
confirmed by us has not happened, so please do not assume it from an unanswered message.
After dispatch
Once the carton is with the carrier we cannot recall it. Refuse the delivery, or accept it and start a return
within 10 days. On a refused Cash on Delivery order nothing has been paid, so there is
nothing to refund; on a refused prepaid order the refund is issued once the carton is back with us.
When we cancel an order
We cancel from our side, and tell you why, when a piece turns out to be out of stock after the order was placed,
when a delivery address is incomplete and cannot be confirmed, when repeated delivery attempts fail, or when an
order looks fraudulent. A prepaid order cancelled by us is refunded in full within
5-7 business days.
Repeatedly refusing Cash on Delivery orders is expensive for a small shop — a large
mirror carton travels twice for nothing. We may ask for prepayment on future orders from an address where that has
happened more than once. It is not a penalty; it is the only way we can keep offering Cash on Delivery at all.
Tax
Registered under GST, GSTIN 27AHSPJ9248A1Z2. Prices are inclusive of 18% GST, so nothing
labelled tax is added separately at checkout; a GST tax invoice is available on request.
Related
Return and Refund Policy ·
Shipping Policy ·
Payment Policy · FAQ