Return and Refund Policy
Returns run for 10 days from delivery. Damage in transit is a separate,
faster route with a 48 hours window, because a courier claim will not wait.
Damaged or broken on arrival
Tell us within 48 hours of delivery, with photographs of the carton as it arrived and
of the mirror. Keep the packing until the matter is closed — a carrier claim is decided on the carton as much
as on the glass. We then replace the piece or refund it in full, including any shipping paid, and we arrange the
return collection ourselves. You are not asked to pay to send a broken mirror back.
Changed your mind
You may return an unused mirror within 10 days of delivery. Write to
studio@glassgallery.shop with the order number and we issue a return authorisation within
1-2 business days, along with the address to send it to. Please do not ship anything back
before that; an unannounced parcel cannot be matched to an order.
The piece must come back unused, with its fittings, in the original carton and packing material. A mirror that
has been drilled for, mounted and taken down again is no longer in a resaleable condition, and a return like that
cannot be accepted. Return postage on a change-of-mind return is yours; on a damaged, faulty or wrong item it
is ours.
Wrong item or a fault
If we sent the wrong piece, or the mirror has a manufacturing fault — a flaw in the silvering, a frame
that is not square, a fitting missing from the box — tell us and we correct it at our cost, by replacement
or by refund.
Refunds
Once the return reaches us and has been checked, a refund is issued to the original payment method within
5-7 business days. A UPI payment goes back to the account it came from. A Cash on Delivery order is
refunded by bank transfer to an account in the name of the person who placed the order, and for that we need the
account details in writing. How quickly the money then appears is up to your bank.
What we do not accept back: a mirror damaged after delivery, one returned without the original
packing, one that has been installed, and one reported outside the 10 days window. If a
piece was described inaccurately on this site, that is our error and the window does not apply to it — write
in and say so.
Tax
Registered under GST, GSTIN 27AHSPJ9248A1Z2. Prices are inclusive of 18% GST, so nothing
labelled tax is added separately at checkout; a GST tax invoice is available on request.
Related
Shipping Policy ·
Cancellation Policy ·
Payment Policy · Contact us
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.